Effective Date: 15.05.2025
Last Updated: 15.05.2025
At Care Access PBC, operated by Care Access PBC, we are committed to fairness, transparency, and customer satisfaction. This Refund Policy explains when and how users may request a refund for paid services or subscriptions.
Many of our services are available at no cost. Refunds do not apply to free services, trials, or non-monetary interactions on the platform.
If you purchased a subscription, package, or platform credit, you may request a full refund within 7 days of purchase, provided the service has not been used or accessed in a substantial way.
Partial refunds may be granted after 7 days, subject to the amount of usage and at our discretion.
If you connected with a third-party provider (e.g., a doctor, legal advisor, or therapist), you are bound by their refund or cancellation policies. Care Access PBC does not manage payments or refunds on behalf of third parties unless explicitly stated.
If you were charged in error, double-billed, or experienced a technical issue that prevented access to a paid feature, please contact us at [billing@careaccesspbc.com]. We will review and resolve the issue as quickly as possible.
To request a refund, email us at billing@careaccesspbc.comwith the following details:
Refunds, once approved, will be processed within 7–10 business days to the original payment method.
We reserve the right to decline refund requests in cases of:
For all billing and refund-related inquiries, please contact:
📧 billing@careaccesspbc.com
📞 +1 (771) 777-5223
📍 Care Access PBC, 1215 19th Street NW, Washington, D.C. 20036
